Frequently Asked Questions

More questions? Contact us.

Below is a list of the most commonly asked questions.

Tenant Screening

  • Are there any setup fees?
    The most common account option (a standard account) does not require any fees to register. If you wish to set up a professional account, you must pay for a one-time inspection of your office. The inspection ($75) is performed by an independent agent approved by the credit bureau.
  • How fast are results delivered?
    Most results are delivered instantly in real time 24 hours a day. However, some results requiring a court researcher or government repository, may take a few business days to receive.
  • Can you charge the tenant?
    We do not accept payments from tenants. However, it is very common for landlords to charge the tenant an application fee. This is usually collected upfront and ranges anywhere from $25 to $75 depending on your local area. Landlords should not have to worry about the screening costs associated with finding the right tenant. This is an expense typically covered by the applicant.
  • What is an onsite inspection?
    You don’t have to worry about being inspected unless you want to set up a professional account. Inspections are required by the major credit bureaus and are conducting by an independent agent. This person will set up an appointment to meet with you at your primary office to take photographs and ask you a few basic questions to corroborate the nature of the business.
  • Do you have a lease agreement I can use?
    Yes. Our standard account offers the option to personalize your own lease agreement and rental application from within your control panel. We provide unlimited access to this optional service.
  • How do I screen foreigners?
    If your applicant is not a U.S. citizen and doesn’t have a social security number, then you will be unable to screen their consumer credit information. However, we can offer suggestions and tips in situations such as these; just give us a call. We can also provide eviction searches and criminal background checks for those that have lived in a U.S. territory.

Employee Screening

  • Are there any setup fees?
    Usually, no. The only time there would be a setup fee is if you needed to obtain an employee’s credit report. This type of service is only available with a Professional Employer Account which requires a one-time inspection ($75) of your office.
  • How fast are results delivered?
    Employer accounts are given online access to real time results 24 hours a day. However, research services can take a few days to receive. These include reports like DMV driving records from the state and criminal records requiring a physical search of county courthouse records.
  • Can employees be charged?
    Unlike the rental screening industry, employees are not charged an application fee to apply for a job. However, some employers charge the employee just for the actual cost of the background check.
  • Do you offer medical records?
    We do not offer access to medical records. Due to the sensitive nature and overwhelming regulations regarding the use of such products, we choose not to provide access to that information. We suggest contacting your insurance agent for guidance on how to screen for worker compensation concerns.